Terms of Service

Effective date: July 4, 2026 · Tenawa LLC, Massachusetts

These Terms of Service ("Terms") govern your access to and use of the Tenawa platform operated by Tenawa LLC, a Massachusetts limited liability company ("Tenawa," "we," "us," or "our"). By creating an account or using the platform, you agree to be bound by these Terms. If you do not agree, do not use the platform.

1. Eligibility

You must be at least 13 years old to create an account and use Tenawa independently. If you are under 13, a parent or legal guardian must create and manage your account. By signing up, you represent that you are at least 13 or that a parent or guardian is completing registration on behalf of a minor athlete.

Coaches who create player profiles for athletes under 13 are responsible for notifying parents and ensuring parental consent is obtained before the profile is activated.

2. Accounts and Responsibilities

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at support@tenawa.app if you discover unauthorized use of your account.

You agree not to share your account with others, impersonate another person, or create accounts for the purpose of violating these Terms.

3. Data Ownership and Rights

Tenawa uses a layered rights model to clarify who owns what:

Coach-created content

Session notes, skill ratings, observations, and professional judgments created by a coach are the coach's work product. Coaches retain the right to export and reference their session history. If a coach leaves the platform, they may request a copy of their session records.

Athlete personal data

Player developmental records are fundamentally about the athlete. Athletes (or their parents, for minors) have the right to view all records about them, request corrections, and request deletion of their personal data, regardless of who created the record. Deletion of athlete personal data removes identifying information but may not remove coach session logs in de-identified form.

Tenawa platform rights

By using the platform, you grant Tenawa a non-exclusive, worldwide, royalty-free license to store, process, and display your content as necessary to operate the platform. You further grant Tenawa a perpetual license to use anonymized, aggregated session data — from which all individual identifying information has been removed — to improve, train, and refine the Tenawa Development Index (TDI) algorithm and TenawaVault scoring framework. This license survives account termination.

Conflict resolution

Where coach rights and athlete rights conflict — for example, if an athlete requests deletion of records a coach created — athlete privacy rights take precedence in accordance with applicable law. The coach retains a de-identified record stripped of the athlete's personal identifying information.

4. Intellectual Property

The Tenawa platform, including its design, code, TDI algorithm, and TenawaVault diagnostic framework, is the exclusive intellectual property of Tenawa LLC. The name "Tenawa" and "Tenawa Development Index" are trademarks of Tenawa LLC.

You may not reverse-engineer, decompile, reproduce, or distribute the TenawaVault framework, TDI methodology, or any proprietary scoring logic, whether by inspecting source code, JavaScript bundles, or any other means. Violation of this provision may result in immediate account termination and legal action.

5. AI-Generated Content

Tenawa does not currently offer AI-generated training prescriptions. If we introduce AI-powered features in the future, we will update these Terms and our Privacy Policy before those features go live. Any update will specify which third-party AI services are used, what data is transmitted, and the following conditions will apply:

AI-generated content will be a tool to assist coaches in their professional judgment — not medical advice, physical therapy guidance, or a substitute for qualified professional assessment.
Tenawa will not be responsible for outcomes resulting from AI-generated recommendations.
Coaches should review AI outputs critically before applying them to athlete training programs.

6. Acceptable Use

You agree not to:

Upload or transmit illegal, harmful, or defamatory content
Use the platform to harass, stalk, or threaten other users
Attempt to gain unauthorized access to other users' accounts or data
Use automated scripts or bots to scrape or extract data from the platform
Use the platform in any way that violates applicable law
Resell, sublicense, or commercialize access to the platform without written permission

We reserve the right to terminate accounts that violate these provisions without notice.

7. Pricing and Payment

Tenawa offers a free tier and paid subscription plans for coaches. Current paid plans and monthly pricing are listed on the billing page within the platform. All prices are in USD and subject to change with at least 14 days' notice.

Billing and recurring charges

Paid subscriptions are billed monthly in advance on the date you subscribe. By subscribing, you authorize Tenawa to charge your payment method on a recurring monthly basis until you cancel. Payment is processed securely by Stripe — Tenawa does not store your card number or full payment details.

Plan limits

Each plan includes a maximum number of active player profiles. If you reach your plan's roster limit, you must upgrade to add additional players. Your current limit is determined by your active subscription at the time of each action.

Cancellation

You may cancel your subscription at any time through the billing portal accessible from your account. Cancellation takes effect at the end of your current billing period — you retain access to paid features until that date and will not be charged again thereafter. No partial-period refunds are issued.

Payment failures

If a payment fails, your subscription will enter a past-due state. We will attempt to charge your card again per Stripe's retry schedule. If payment is not collected, your account will revert to the free tier and your roster may be limited accordingly.

Refunds

All sales are final. We do not issue refunds for partial billing periods or for unused time on a paid plan, except where required by applicable law.

Free tier

The free tier allows up to 3 active player profiles. Free-tier access is not time-limited and will not be retroactively charged.

8. Account Termination

You may terminate your account at any time by contacting us at support@tenawa.app. Upon termination, we will retain your data for 90 days and then delete it in accordance with our Privacy Policy, except for de-identified aggregated data which may be retained indefinitely under the license granted in Section 3.

We may terminate or suspend your account at any time for violations of these Terms, without prior notice.

9. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TENAWA LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL — ARISING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF $100 OR THE TOTAL AMOUNTS YOU HAVE PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Dispute Resolution and Arbitration

Please read this section carefully — it affects your legal rights.

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the platform shall be resolved by binding individual arbitration under the rules of the American Arbitration Association (AAA) Consumer Arbitration Rules, rather than in court. You waive your right to a jury trial and to participate in a class action lawsuit or class-wide arbitration.

The arbitration shall be conducted in Massachusetts, and the arbitrator's decision shall be final and binding. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property rights.

If you are a resident of the European Union or other jurisdiction where mandatory arbitration clauses are unenforceable, you retain the right to bring claims in your local courts.

12. Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting a notice on the platform or emailing you at least 14 days before changes take effect. Continued use of the platform after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the platform and may request account deletion.

14. Contact

Tenawa LLC
Massachusetts, United States
Email: support@tenawa.app